Our Privacy Notice and You

Your privacy matters. 

It is important and we want you to enjoy your interaction with us whilst being assured that we value your Personal Information and that we protect it.

Here, you will find an overview of how we process your Personal Information, the purposes for which we process it, and how you benefit. You’ll also see what your rights are and how you can contact us.

Of course, if you want more details, you can get access to the full Privacy Notice here.

Updates to this Privacy Notice

As business and technology evolves, we might need to change this Privacy Policy. We encourage you to regularly review this Privacy Policy to make sure you are up-to-date with how Nestlé is using your Personal Information.

What information do we collect?

We collect data to serve a legitimate and reasonable purpose.

  • The personal information that you or your Health Care Provider give to us, e.g., when you create an account, make a purchase, login to our websites, contact us, provide feedback, fill in a form, send us an email, or call us. This includes any sensitive information that you have provided to us with your consent. 
  • The Personal Information that we create (e.g., when you make a purchase, information that is collected automatically when you access one of our websites or apps, e.g., IP address, device ID, what browser you use or how you interact with Nestlé sites before or after having a Nestlé account. You can see our Cookies notice for more information on these technologies.).
  • The Personal Information collected from other legitimate sources such as Nestlé partners and service providers.

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Why do we use your Personal Data?

We use your Personal Information to communicate with you, fulfil your purchase orders, answer your queries and provide you with communications. We also use your Personal Information in order to help us comply with the law, to sell or transfer any relevant part of our business, to manage our systems and finances, to conduct investigations and to exercise legal rights.

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Who can access your Personal Data and why?

We limit the disclosure of your Personal Information to others, however we do need to disclose your Personal Information in certain instances and mainly to the following recipients:

  • Third parties engaged by us to provide services such as delivery of our goods and services, administering Nestlé websites, applications and services (e.g. features, and programs) available to you, subject to appropriate protections;
  • Credit reporting agencies/debt collectors, where permitted by the law and if we need to verify your creditworthiness (e.g. if you choose to order with invoice) or collect outstanding invoices; and
  • Relevant public agencies and authorities, if required to do so by law.

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Transfer of your personal data to overseas

We do not transfer your Personal Information outside of the country in which you are based.. However Nestle service providers, contractors and agents may transfer your Personal Information outside of the country in which you are based for the purposes set out in this notice. When your Personal Information is transferred to other countries, we take reasonable steps to ensure that applicable laws are being followed.

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What are your rights over your Personal Data?

Whenever we ask you to provide us with any Personal Information, you will be told why we need it and how it will be used. Your Personal Information will only be used for the purposes set out in our Privacy Policy, or any other further purposes notified to you before we collect it.

If you choose not to provide Personal Information when we ask you, this may limit the services we can offer you. For example, if you do not provide your address, we cannot deliver your order.

If you share Personal Information with us, you have a right to (i) request access (i.e. to ask us what information we have about you, and obtain a copy), (ii) ask for changes to be made or (iii) to have the information deleted. This can be done by contacting us at pirvacy.officer@au.nestle.com

You can also opt-out of marketing communications by (i) clicking on the “unsubscribe” link provided in each email/SMS you might receive; (ii) changing preferences via your account (if applicable) or by contacting us.

For cookies and similar technologies, you can manage your preferences through your browser so as to refuse some or all cookies or alert you when they are being used. Find more information in our Cookie Policy.

You can make a complaint

If you are concerned about a possible interference with your privacy or misuse of your Personal Information by us you can contact us to make a complaint or you can email Privacy.Officer@au.nestle.com. We hope we can satisfy queries you may have about the way we process your Personal Information. However, if you have unresolved concerns you also have the right to complain to competent information protection authorities.

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Security and retention of your Personal Information

We use a variety of measures to keep your Personal Information confidential and secure, including restricting access to your Personal Information on a need to know basis and following appropriate security standards to protect your information.

We take every reasonable step to ensure that your Personal Information is only used for the minimum period necessary in connection with: (i) the purposes set out in this Privacy Policy; (ii) any additional purposes notified to you at or before the time of collection of the relevant Personal Information or commencement of the relevant use; or (iii) as required or permitted by applicable law; and thereafter, for the duration of any applicable limitation period. In short, once your Personal Information is no longer required, we will destroy or delete it in a secure manner.

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Contact us

If you have any questions or comments regarding this Privacy Notice or Nestlé’s Personal Data collection and processing practices, please contact us by:

phone at 1800 025 361

email at Privacy.Officer@au.nestle.com

Post to Building D, 1 Homebush Bay Drive, Rhodes, NSW 2138, Australia

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